1,Customized service and Rush order are available. Our email address: [email protected] This dress could be custom made, there are no extra cost to do custom size and color. 2. Size: standard size or custom size, if dress is custom made, we need to size as following bust______ cm/inch waist______cm/inch hip:_______cm/inch Height with Shoes :_______cm/inch ( height is from your top head to your toe,without shoes) Height without Shoes :_______cm/inch 3. Shipping time : rush order within 15 days to arrive you (but we need charge you more extra $30 for rush . *** usually need more than 25 days to arrive you . Tailoring Time: 15-22 Days. Shipping Time: 5-10 Days. Total Time: 20 -32 Days. if you are urgent to get the dress please note me in advance . 4, Shipping: by Fedex or DHL or some special airline. 5, Payment: Paypal, bank transfer and so on. 6, Return Policy: We will accept returns if dresses have quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us or standard size which we made right, but we offer free modify. Please see following for the list of quality issues that are fully refundable for: Wrong Size, Wrong Color, Wrong style, Damaged dress- 100% Refund or remake one or return 50% payment to you, you keep the dress. In order for your return or exchange to be accepted, please carefully follow our guide: 1. Contact us within 2 days of receiving the dress (please let us know if you have some exceptional case in advance) 2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc. Lace Evening Dress 3. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted. 4. The tracking number of the returned item must be provided together with the reference code issued. 5. If you prefer to exchange dresses, then a price difference will be charged if more expensive. 6. You are required to pay for the shipping fee to return or exchange the dress. 7. When you return the package to us, please pay attention to the following points, if not, customers should pay for the duty: we put all of our energy and mind into each dress, each of our dress are full of love, our long experience and skilled craftsmanship keep less return rate till now, but if there are our problems, we could return all your payment, for more details, please see our FAQ. 9, Custom taxes Except Unite States, most buyers need to pay customs taxes, in order to save cost for you, we have marked around $30-40.00 on the invoice, then you just pay less taxes, please note that it's express help customs collect this payment, it is not shipping cost, as shipping cost has already paid before sending.